tak99's Privacy Policy

1. Purpose and Scope of Data Collection

Some necessary personal information is collected to operate the tak99 platform. This information is used to create and manage user accounts, process financial transactions, improve services, and meet legal obligations.

We only collect information that is reasonably necessary to provide our services. Information is collected during registration and gaming activity on tak99.

1.1 Registration Information

When you open an account on tak99, the following information is collected:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years old)
• Mobile number and email address
• Preferred payment method details (e.g., bKash, Nagad, or Rocket account number)
• Password (stored in encrypted form)

1.2 Identity Verification Information

For the purpose of secure transactions and fraud prevention, tak99 may request additional information for identity verification in certain circumstances. This may include images of government-issued ID or other documents. This information is used solely for identity verification and is not sold to third parties.

1.3 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Session duration and activity history on the platform
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2. How Information Is Used

tak99 uses the collected information for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and VIP rewards programs
• Providing customer service and technical support
• Monitoring platform security and preventing fraud
• Meeting legal and regulatory obligations
• Managing responsible gaming programs
• Improving services and enhancing user experience

We never sell your information to third parties. Information sharing only occurs in the cases described in detail in Section 3 below.

3. Information Sharing and Disclosure

tak99 treats the privacy of your personal information with the utmost importance. Information is shared with third parties only in the following limited circumstances:

3.1 Service Providers

Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), technology infrastructure, and security verification. These providers operate under strict confidentiality agreements.

3.2 Legal Obligations

If legal authorities issue a valid court order or government directive, we may be required to disclose necessary information in compliance with legal obligations. In such cases, we will endeavour to notify you in advance where possible.

3.3 Fraud and Security

Information may be shared with relevant authorities where necessary to prevent fraud, money laundering, or other unlawful activities.

4. Cookie Policy

Cookies and similar technologies are used on the tak99 platform. Cookies are small text files stored in your browser that help improve the functionality of the platform.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality.
• Performance Cookies: Help monitor platform usage and improve performance.
• Functionality Cookies: Remember your preferences and settings.
• Analytics Cookies: Help analyse user behaviour and improve services.

You can control or reject cookies through your browser settings. However, rejecting certain cookies may limit some functionality of the platform.

5. Data Security Measures

tak99 follows the highest industry security standards to protect your information. Our security measures include:

• SSL Encryption: All data transmissions are completed through encrypted channels.
• Secure Data Storage: Sensitive information is stored in encrypted form.
• Two-Factor Authentication: An additional security layer to protect your account.
• Regular Security Audits: Periodic security checks conducted by third-party experts.
• Access Controls: Only authorised personnel can access sensitive information.
• Real-Time Security Monitoring: Suspicious activity is detected immediately.

While we ensure the highest security measures, no method of data transmission over the internet can be 100% secure. We always follow best industry-standard practices and are committed to keeping risk to a minimum.

6. Data Retention Period

tak99 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active account data: Retained until the account is closed.
• Financial transaction records: For the period specified under applicable law.
• Identity verification documents: As required by law after account closure.
• Gaming history: For the period necessary for audits and dispute resolution.

Once the retention period ends, information is securely deleted or anonymised.

7. User Rights

As a user of the tak99 platform, you have the following rights:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. This request can be sent by email to [email protected].

7.2 Right to Correct Information

If there is any incorrect information on your account, you may request a correction. This can be done through account settings or by contacting us.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may be required to be retained due to legal obligations.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. Send this request to our support team.

8. Protection of Children and Minors

tak99 strictly prohibits persons under the age of 21 from creating an account or using the platform. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

Request for parents: If you suspect your child is using our platform, contact us immediately at [email protected].

9. Responsible Gaming and Data Protection

As part of tak99's responsible gaming program, we monitor user gaming behaviour. The purpose of this monitoring is to identify potentially problematic gaming behaviour and provide timely support to users.

This information is used to activate responsible gaming tools such as deposit limits, self-exclusion, and reality checks. For more details about responsible gaming, visit our Responsible Gaming page.

10. Third-Party Links and Services

The tak99 platform may contain content from third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third parties have their own privacy policies and tak99 is not responsible for their data processing practices.

For payment processing, the individual privacy policies of bKash, Nagad, and Rocket apply. It is recommended to read those policies before completing a transaction.

11. Policy Changes and Updates

tak99 may update this privacy policy from time to time. For any significant changes, we will notify users via their registered email or through platform notifications.

The date of each update will be noted at the top of the page as "Last Updated". Continued use of the platform after a policy change indicates that you have accepted the new policy.

To request a previous version of the policy, send a request to [email protected].

12. International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that appropriate contractual and technical safeguards are in place to protect information in any such transfer.